Training and onboarding
You will move from emailing applications to using the online service to submit EMOs.
Before your team moves over to using the online service, you’ll get an invitation to onboarding. During onboarding you’ll receive training and an account to use the online service. After onboarding and training, you can get further support via regular drop-in sessions.
View the timeline to find out when your team will move over to using the online service.
You must continue to send EMO application forms by email until you move to using the online service.
Onboarding timetable
You will get a notification with onboarding information before your team starts using the online service.
Onboarding dates:
Prison Service July 2025
Youth Service to be announced
Probation service to be announced
Courts to be announced
Home Office to be announced
Dates shared are approximate times when onboarding starts. You may start onboarding on or after the date shown.
If the date for onboarding has passed and you haven’t received a notification, contact your Business Change representative for Electronic Monitoring.
If you join after your team has completed onboarding email the digital electronic monitoring support team.
Training
During onboarding, you’ll be asked to attend a training webinar.
It’s recommended to attend training to find out about the EMO online service and how to use it.
Topics covered in training include:
accessing the EMO online service
logging in to your account
completing the EMO application form
viewing draft and submitted EMO application forms
making changes to submitted forms
questions about using the EMO online service
Email the digital electronic monitoring support team if you haven’t received an invitation to attend training.
Speak to your Business Change representative for Electronic Monitoring if are unable to attend training.
Drop in sessions
You’ll get an invitation to join online drop-in sessions once you start using the online service.
Drop-in sessions are an opportunity for you to ask the digital electronic monitoring support team questions and get help with issues you are experiencing. You can also find out answers to questions from other online service users.