Stopping emailing EMO applications
When you have an account to use the online service, you need to use it for EMO applications unless there is an issue using the service.
If you don’t have an account, view the onboarding timetable to find out when your team is due to start using the online service.
Why stop emailing EMO applications?
It is important to use the online service because:
all forms submitted via the online service are saved
you and other users can view and make changes to it
You should not email EMO application forms because:
application forms aren’t uploaded or stored on the online service
you and others will not be able to view the application form on the online service
it will not show up in search results so other users won’t be clear on whether an application form was submitted
you can’t make changes to or end monitoring easily using the application form
it will take longer to make changes or end monitoring as you will need to start a new form
older document versions of forms are no longer in use. They don’t collect all the information needed. This will cause a delay to installation as you’ll need to provide more information
There may be exceptional circumstances where you need to submit an EMO application form another way, if the situation arises you will get instructions on what to do. View the examples of some situations when this can happen in the Help when something goes wrong section.
Should I email if I can’t submit a form online?
If you have a problem submitting an EMO application form, we have support available on what to do.
To know what to do, you can:
follow the steps on the error message within the online service if you have one
- report the issue form to ask for support
- attend a drop-in session
- follow the help and support guidance
- report the issue form to ask for support
Do not complete old Microsoft Word or PDF versions of the EMO application form. The questions and data collected has changed, so they will not provide all the information needed for installation.
Accessing forms already submitted by email
Copies of emailed forms are not uploaded to the online service. This means that they will not come up in search results as they are not stored on the online service.
To make changes or end monitoring you need to submit a new application form via the online service.