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Stopping emailing EMO applications

When you have an account to use the online service, you need to use it for EMO applications unless there is an issue using the service.

If you don’t have an account, view the onboarding timetable to find out when your team is due to start using the online service.

Why stop emailing EMO applications?

It is important to use the online service because:

  • all forms submitted via the online service are saved

  • you and other users can view and make changes to it

You should not email EMO application forms because:

  • application forms aren’t uploaded or stored on the online service

  • you and others will not be able to view the application form on the online service

  • it will not show up in search results so other users won’t be clear on whether an application form was submitted

  • you can’t make changes to or end monitoring easily using the application form

  • it will take longer to make changes or end monitoring as you will need to start a new form

  • older document versions of forms are no longer in use. They don’t collect all the information needed. This will cause a delay to installation as you’ll need to provide more information

There may be exceptional circumstances where you need to submit an EMO application form another way, if the situation arises you will get instructions on what to do. View the examples of some situations when this can happen in the Help when something goes wrong section.

Should I email if I can’t submit a form online?

If you have a problem submitting an EMO application form, we have support available on what to do.

To know what to do, you can:

Do not complete old Microsoft Word or PDF versions of the EMO application form. The questions and data collected has changed, so they will not provide all the information needed for installation.

Accessing forms already submitted by email

Copies of emailed forms are not uploaded to the online service. This means that they will not come up in search results as they are not stored on the online service.

To make changes or end monitoring you need to submit a new application form via the online service.

This page was last reviewed on 24 January 2025. It needs to be reviewed again on 24 January 2026 .