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Appointment Reminders and Delius

Automates sending of reminders to people on probation via SMS.

Business Need

  • Sending appointment reminders to people on probation to help improve compliance with supervision activities
  • Providing a method of automating the sending of SMS messages via GOV.UK Notify
  • Standardising the process of sending SMS appointment reminders across regions

Workflows

Sending SMS Reminders Based on Delius Data

The service will send appointment reminders to people on probation by combining the data in Delius and the GOV.UK Notify service. Data is gathered from Delius, validated and templated SMS messages are sent using the GOV.UK Notify API.

Workflow Map

Interfaces

Scheduled Job

  • SMS messages are send via a scheduled job
  • Telemetry is sent to Application Insights for each SMS message sent

API Access Control

API endpoints are secured by roles supplied by the HMPPS Auth client used in the requests

API Endpoint Required Role
/data-quality/* PROBATION_API__REMINDERS__CASE_DETAILS
/users/* PROBATION_API__REMINDERS__USER_DETAILS

API Reference

This page was last reviewed on 28 October 2025. It needs to be reviewed again on 28 January 2026 by the page owner #probation-integration-team .